Frequently Asked Questions
Everything you need to know about our Radical Transparency and your order.
What is Radical Transparency?
At Everlane, we believe customers have a right to know what their products cost to make. We reveal our true costs—from materials to labor to transportation—and share the stories behind the ethical factories where your clothes are made.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of the ship date. Items must have all original tags attached and be in their original packaging.
How long will it take to receive my order?
Standard shipping typically takes 5–8 business days within the United States. We also offer express shipping options at checkout if you need your essentials sooner.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. International shipping rates and delivery timelines vary by location and are calculated at the time of checkout.
How do I care for my Everlane garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the inner garment tag. For our Grade-A Cashmere and Italian Wool, we generally suggest hand washing or dry cleaning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.